Couple who paid for carpet cleaning upfront get hassled for extra charge
“Last July Beth Fournier-Widmer saw an ad for Supreme Carpet Care that caught her eye. She bought the annual maintenance package which was to include carpet and tile cleaning once a year.
This customer paid the carpet cleaner in full, $629 last July. But when she started calling this past May to schedule the 2018 cleaning, the homeowner says the carpet cleaner changed the rules. Fournier-Widmer claims the owner told her over the phone it would be an additional $129 for the business to clean her floors.
This consumer says the company never gave her a contract and she had nothing in writing other than the check they cashed for $629.”
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